What payment methods do you accept?
We accept credit card and bank deposit. We also allow payment on pickup if pickup is selected.
What type of postage do you use?
We send all of our orders via Australia Post, including international orders. Larger items such as longbows, bowcases and targets are shipped via courier. We also offer a pick-up service if you live locally and would like to arrange a time to collect your order and save on postage.
How soon will my order be posted?
Once payment is received and has cleared on our end, we endeavour to ship orders within 1-3 business days. However, orders that require a courier (such as bowcases and targets) or out of stock items can incur longer shipping times. We will be sure to contact you if your order is going to take longer than the standard shipping time.
What happens if my item is lost or damaged in the mail?
We strongly advise all of our customers to request to add shipping insurance when checking out their orders. This way, if a package is lost or damaged by Australia Post, we can lodge an insurance claim on your behalf. If you choose not to have your order insured, we cannot help you if Australia Post lose or damage your item.
What does it mean if my order is listed as partially shipped?
If your order is partially shipped, that means we were out of stock of one or some of the items in your order. Our warehouse will send you an order message through our website messaging system (just log in to view these messages - you will receive an email from us letting you know you have one) confirming what items were partially shipped. Sometimes we have them in a different colour and you just need to let us know if you are happy with receiving another colour.
What if my item/s is out of stock?
Sometimes due to demand for a particular product we may have some items temporarily out of stock. if a product you have ordered is temporarily out of stock our warehouse will contact you within 1-2 business days to confirm availability and let you know when the item is due to arrive. In most cases, we will ship the other items in your order and send out the out of stock item once it arrives to us.
Can I pick-up my order at your retail store?
We also have a store front and we do offer a pick-up service for customers who live locally (we are located in Somerton, VIC) and would like to arrange a time to collect their order in person. It can take time to confirm your order and allocate your goods so we will contact you when your goods are ready for collection.
I've ordered a product from you but it is faulty. What do I do?
If a product you've bought from us is faulty contact us via this website as soon as possible and our staff will assist you in your warranty claim.
Do you offer wholesale accounts?
Yes, however only on application and there are minimum purchase amounts and requirements that must be met
What sort of packaging do you send items in?
Most items are sent in Australia Post parcel bags. In some situations, excess packaging will occasionally get removed from some products to save on postage. Please let us know if you do not want this to occur.