Contact Us

Melbourne

51 and 51a Freight Drive
Somerton VIC 3062
Australia 

03 9303 7291 

Monday: CLOSED
Tuesday: 10am to 5pm
Wednesday: 10am to 5pm
Thursday: 10am to 5pm
Friday: 10am to 5pm
Saturday: 10am to 3:00pm
Sunday: CLOSED

Public Holidays
Urban Archery is closed on public holidays.

2019 dates we expect to be closed are
ANZAC Day: Wednesday 24th April
Grand Final Friday: 27th September
Melbourne Cup: 5th November

Christmas Holidays
Closed from Sunday 22nd December until Tuesday 7th January

1 General Questions
1.1 How do we email Urban Archery?

 weborders@urbanarchery.com

1.2 Do you have a shop?

Yes we do!

We have the largest retail archery store in Victoria. Over 200 bows on display alone. 

1.3 Do we need an appointment?

No. Just come in during the hours shown above and we can help you. 

For repairs you may need to leave your bow, however quite often we can help you on the spot. New strings may take a few days to be made and fitted.

 

1.4 I emailed you on Saturday night? Its now Monday, why have you not answered?

We are closed from 3pm Saturday till 10am Tuesday. Emails start to be read Tuesday morning by our web staff. This can be a long process and we will answer them as quickly as possible, usually within 2 business days. 
Your emails are important to us and we apologise for any delays in responding. 

1.5 Do you have a shooting range?

Yes we do! Opened in August 2017 we now have a 18m shooting facility next door to our Pro Shop. 
For more information there is a link "UA Indoor Range" at the top of the screen. 

For clubs the closest are:
Diamond Valley Archers - Yarrambat
Yarra Bowmen - Bulleen
Heidelberg Archers - LaTrobe Uni
Southern Cross Archers - Footscray

For more clubs visit
www.archeryvic.org.au
www.bowhunters.org,au
www.3daaa.com

2 Web Orders/Shipping
2.1 Are all items showing "in stock" actually in stock?

Unfortunately the answer to this question is No, sometimes there is mistakes in the stock levels where an item that shows to be in stock on the website is not available. 
If this happens we will contact you with an alternative option or we may either part ship or delay shipping of your order till the requested item is back in stock. (we usually only delay shipping of the whole order if the missing item is expected to arrive within a week) 

2.2 When will my order ship?

We process web orders Tuesday to Friday. All orders placed over the weekend will not be processed till Tuesday afternoon.
We try our best to ship every order ASAP but should there be a delay longer than a couple of days with any item we will either part ship your order or get in touch with you via email or SMS. 

2.3 The postage quoted for my items seems really high?

We are working hard on getting our postage quotes accurate on the website but it doesn't always work out perfectly due to the way the system works. We will refund you for any excess postage or we may upgrade you to express postage instead, for example if you live in WA and you have purchased arrows instead of refunding you $4 we upgrade you to express post.
If you feel a postage charge is excessively high for what you have in your cart please feel free to email us so we can fix that. 

2.4 Can I get my order sent via Express post?

Please add a note at check out if you require Express post, we will send you a PayPal invoice for the extra charge. The exact amount varies depending on the size of your parcel. 

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